Returns
Returns are accepted. The customer will be responsible for the freight back to our warehouse as well as a 30% restocking fee. To initiate a return, please contact us at support@greenimport.ca. 

Damaged / Defective / Incorrect Item Returns
If there was a problem with your purchase, we will work with you to resolve the issue immediately. Please contact us within 5 business days from delivery of damaged / defective / incorrect item with the following information:

• Item number of the affected product
• Invoice number
• Description of the damage/defect
• Pictures clearly showing the damage
• Pictures of the packaging

Refunds
Refunds will be provided in the same currency as well as the same method of payment as used for purchase.
 

All customers who purchase from this website agree to the terms and conditions mentioned above.  
(effective as of February 1, 2017)